VPN Mate Privacy Policy

VPN MATE PRIVACY POLICY

This Software License and Terms of Service Agreement (the "Agreement") for the OmegaWalls OÜ, the website at www.vpnmate.app, and all other online properties and websites owned or operated by OmegaWalls OÜ is a legal contract between the individual accepting and agreeing to this Agreement ("you") and OmegaWalls OÜ ("VPN Mate").

WE DO NOT IDENTIFY YOU

At VPN Mate, we stand behind our commitment to user privacy and security. When you access our websites and use our best-in-class software products, you'll share some information with us, which we use to provide and improve our products, send notifications and updates, troubleshoot, and to support our free product through advertising. Our goal is to be upfront about what we collect, how we use it and whom we share it with, and that’s why we've written this Privacy Policy. This Privacy Policy also tells you about your rights and choices with respect to your information, and how you can contact us if you have any questions or concerns. Below is a snapshot of some of our important privacy practices, but please read the full Policy for more detail. If you have any questions about anything in this Policy, please feel free to reach out to us at support@vpnmate.app.

PRIVACY OVERVIEW

Our VPN Mate Software product will never store or log your IP address beyond the duration of your usage/session, and we always delete your IP address after you disconnect.
We do not keep logs of your online activities and never associate any domains, or applications that you access while the VPN Mate Software is activated with you, your device, or your email.

Creating an account is always optional - we never require you to register or otherwise provide us any contact information to download or use our products. While we always de-identify your IP address during your usage/session of VPN Mate Software product. Remember that no internet provider can control what other apps collect from your device or what cookies other websites or third parties place in your browser. For more information about how to exercise choices with respect to certain third party cookies, please see the Third Party Advertising section below.

SECURITY OVERVIEW

When the VPN Mate Software is used, we encrypt all of the traffic between your device and our servers, using different secure algorithms.
Your web traffic on unsecured networks such as public Wi-Fi at cafes, airports, etc. is always securely encrypted when the VPN Mate Software is used.

WHAT DOES THIS PRIVACY POLICY COVER?

This Privacy Policy covers the free and paid versions of VPN Mate Software including the mobile and desktop applications, as well as the our websites, (collectively, the “Services“). The terms “VPN Mate“, “We”, “Us” and “Our” include OmegaWalls OÜ, and our affiliates and subsidiaries. By using the Services, you agree to the terms and conditions of this Privacy Policy. Beyond the Privacy Policy, your use of the Services is also subject to our Terms of Service. Separate from our consumer applications, VPN Mate licenses its technology to third party partners for integration with their applications. This Privacy Policy may also apply to our partner applications. However, this Privacy Policy does not apply to the extent that We only process Personal Information on behalf of our partners as part of third party partner products. To learn more about the processing of your Personal Information in that context, please refer to the relevant partner's privacy policy.

WHAT PERSONAL INFORMATION DO WE COLLECT?

For the purpose of this Privacy Policy. ”Personal Information” means any information relating to an identified or identifiable individual. We obtain Personal Information relating to you from various sources described below. Where applicable, we indicate whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so. If you do not provide Personal Information When requested, you may not be able to benefit from some features of our Services if that information is necessary to provide you with that feature of our Services. There are two basic categories of Personal Information we collect:

Personal Information you choose to give us;
Personal Information we automatically collect When you use our Services.

You can be assured that the Personal Information We may collect, including your email, IP address, username, or unique mobile ID is never associated with any online activities you engage in while the VPN Mate Software is used. Additionally, when the VPN Mate Software is used, your relevant data is stored in encrypted format for the duration of usage/session and is deleted after you stop usage/session.

PERSONAL INFORMATION YOU CHOOSE TO GIVE US

When you interact with our Services, we collect the Personal Information that you choose to share with us. For example, if you purchase a subscription to VPN Mate's premium plans, and/or sign up to create an account, you may provide us with an email address and payment information. Remember that creating an account is always optional - we never require you to register or otherwise provide us any account-related information to download or use our products. Additionally, if you make a payment using a credit or debit card through the Services, your Personal Information will be collected by a third-party payment provider and not by us. If you make a payment via PayPal, or in the Apple App Store or Google Play Store, payments are processed by those third parties, and will be subject to the third party's privacy policy, rather than this Privacy Policy. It probably goes without saying, but well say it anyway. If you contact us directly, we may receive additional Personal Information about you. For example, when you contact customer support, we receive the contents of messages or attachments that you send to us, and other information you choose to provide.

PERSONAL INFORMATION WE COLLECT AUTOMATICALLY WHEN YOU USE THE SERVICES

When you download the VPN Mate Software, connect to the VPN Mate servers, or visit our websites, we and our third party service providers collect information about you or your device automatically. Here's a fuller explanation of the types of Personal Information collected when you use our Services:

When you launch the VPN Mate Software, before you start usage/session, we and our service providers collect device-specific information, such as the unique mobile ID, hardware model, operating system version, language, and network information. We may also use, but never log or store, your IP address to derive your approximate (city-level) location. We use this information to provide and improve the Services, troubleshoot and perform analytics on our services. Our service providers may collect IP addresses for marketing attribution purposes.
When you start usage/session of VPN Mate Software, we collect your IP address, immediately encrypt it and store it only for the duration of your usage/session. Your IP address is deleted after you stop usage/session. We do not associate your IP address with your online activities and we do not store or log your IP address after you stop usage/session of VPN Mate Software.
We do not attribute any specific website visits or app usage to any specific user. We do not keep logs of your online activities and never associate any domains or applications that you use with you, your device, or email. Websites visited via our servers are aggregated and stored to: (1) Perform analytics on our services, including measuring whether our users, in aggregate, are able to successfully access certain websites or apps; (2) Troubleshoot service issues and improve service quality.

WHEN YOU VISIT OUR WEBSITES

We and our third party service providers and partners (e.g., Google Analytics) may automatically collect information from your device, sometimes by placing cookies, beacons, and similar technologies in your browser and on emails that we send you. We may use this information, for example, to ensure that the website functions properly, to determine how many users have visited certain pages or opened messages or newsletters, or to prevent fraud. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to automatically decline cookies or be given the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. You may also wish to refer to www.allaboutcookies.org/manage-cookies/index.html. Keep in mind though, if you do not accept cookies, you may experience some inconvenience in your use of the website. To find out more about how to exercise choices with respect to certain third party cookies, including opting out of receiving such cookies, visit the Digital Advertising Alliance's Self-Regulatory Program for Online Behavioral Advertising at www.aboutads.info, or the Network Advertising Initiative at www.networkadvertising.org.
Your IP address may be collected when you visit our websites, but is not stored beyond your visit to our website. We may use your IP address to derive your approximate (city-level) location. Again, we delete the IP address after you leave our website. Please see the 'When you use VPN Mate' section above to learn more about how we treat your IP address when you use our software products.
When you visit our websites, we may collect device-specific information, such as the unique mobile ID, hardware model, operating system version, browser type, language, internet service providers and mobile network names. We only use it to provide and improve the website, troubleshoot, and perform analytics.
Our websites also use Google Analytics and Google Tag Manager which use cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. You can learn about Google's practices by going to www.google.com/policies/privacy/partners/, and opt out of them by downloading the Google Analytics opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout
Information collected when you visit our website is in no way associated with your online usage when you're using our software products.

THIRD PARTY ADVERTISING

Our paid VPN Mate Premium version has no ads. However, for users that choose to use our products for free, We are proud to offer a free, advertising-supported version of VPN Mate Software. On the free version of VPN Mate Software, you may see some generic ads that our ad partners place. VPN Mate does not share your browsing history or any other information you choose to provide, with advertisers. Furthermore, when the VPN Mate Software is used, VPN Mate anonymizes your IP address, thus showing advertisers the IP address of VPN Mate servers instead of your IP address. We may share your general (city level) location. Additionally, advertisers may be able to collect certain information independently from you or your device when serving ads from the VPN Mate application, including your device's advertising ID, IMEI. MAC address, and wireless carrier. Keep in mind that advertisers may be able to access your IP address if your device is not using the VPN Mate Software. For more information regarding your device's advertising ID and its options, please visit https://support.google.com/googleplay/answer/3405269 for Android devices or https://support.apple.com/en-us/HT202074 for iOS devices.

We generally use Appodeal as our main ad provider, please visit https://appodeal.com/ccpa-privacy-policy/ if you have more questions about third party advertising privacy policy.

If you use VPN Mate Premium, the premium subscription based version of our product, we will not serve any ads and thus no information will be collected by our third party ad partners on the Premium product.

HOW DO WE USE YOUR PERSONAL INFORMATION?

In short, we use your Personal Information to provide you with amazing products and services that we are constantly working to improve. Here are some of the ways we do that:

To operate, maintain, enhance and provide features of the Services, provide services and information that you request, respond to comments and questions, and otherwise provide support to users.
Understand and analyze aggregate usage trends, improve the Services, and develop new products, services, features, and functionality.
Contact you for administrative and informational purposes. This may include providing customer service or sending communications, including changes to our terms, conditions, and policies.
For marketing purposes, such as sending marketing messages, or campaign attribution and optimization for user acquisition.
For our business purposes, such as audits, security, fraud monitoring and prevention.
To enforce our Terms of Service or other legal rights.

If you are located in the European Economic Area, we only process your Personal Information based on a valid legal ground, including:

When we need your Personal Information to provide our services, including for account registration, to respond to your inquiries, or for customer support;
We have a legal obligation to use your Personal Information (such as to enforce our terms and conditions);
When we or a third party have a legitimate interest in using your Personal Information. In particular, we have a legitimate interest in using your Personal Information to troubleshoot issues, perform product improvement conduct business analytics, conduct and optimize user acquisition, serve non-personalized ads, and otherwise monitor and improve the safety, security, and performance of our Service. We only rely on our or a third party's legitimate interests to process your Personal Information when these interests are not overridden by your rights and interests;
If you otherwise consent to the processing of your Personal Information.

HOW DO WE SHARE YOUR PERSONAL INFORMATION?

We only share your Personal Information as described in this privacy policy in order to provide and improve the Services, facilitate a merger or sale of our business, or if required to do so by law. As stated above, we do not log your browsing data and we delete your IP address when you stop using VPN Mate Software. Here are some more specifics on whom we share your information with and why:

To our third party service providers who provide services such as website hosting, payment processing, data analysis, information technology and related infrastructure provision, customer service, email delivery, fraud prevention, online advertising, auditing, and other services.
When you launch the VPN Mate Software, we may also use your IP address, which we automatically delete after you stop using VPN Mate Software, to derive your approximate (city-level) location. When you are using VPN Mate Software, advertisers are prevented from seeing your IP address, however if you are using the free version of VPN Mate Software we may share this approximate (city-level) location. If you are using the VPN Mate Software Premium version this approximate city- level location will not be collected and will not be shared.
To a potential or actual acquirer, successor, or assignee as part of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in bankruptcy or similar proceedings).
Again, we do not require you to provide us with any contact information in order to download or use our VPN Mate Software product, we do not log or store your IP address after you stop using VPN Mate Software, and we do not keep logs on your online activities. Therefore, we generally do not have Personal Information to share with law enforcement and generally do not have the data to provide in response to law enforcement requests. You can read our Transparency Report for more information on our responses to law enforcement requests.
However, we may share what Personal Information we do have if required to do so by law or in the good faith belief that such action is appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; © to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

If you use the Premium version of VPN Mate Software no information is shared with advertisers. We may use and disclose aggregate information that does not identify or otherwise relate to an individual for any purpose, unless We are prohibited from doing so under applicable law.

THIRD PARTY SERVICES

This Privacy Policy applies only to the processing of your Personal Information by VPN Mate. You may see third-party links or integrations on the Services. Keep in mind that this Privacy Policy does not address, and We are not responsible for the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates.

SECURITY

Turning the VPN Mate Software on encrypts all of the traffic between your device and our servers using TLS1.2 with perfect forward secrecy (ECDHE). 128-bit/256-bit AES data encryption, and HMAC message authentication. This means that your web traffic on unsecured networks such as public Wi-Fi at cafes, airports, etc. will be securely encrypted by VPN Mate. This encryption also means that your Internet Service Provider (ISP) will not be able to snoop on your web traffic and create records of the websites you are visiting while the VPN Mate Software is used; all they will see is that all of your traffic is being sent to and from our servers. We also maintain administrative, technical and physical safeguards that are intended to appropriately protect Personal Information against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Information in our possession.

DATA RETENTION

As stated above, we do not retain your IP address beyond your usage/session of our software product and do not log your online activities. We take measures to delete your Personal Information or keep it in a form that does not allow you to be identified when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, possible reenrollment with our products or services, the impact on the services we provide to you if we delete some information from or about you, mandatory retention periods provided by law and the statute of limitations.

YOUR RIGHTS AND CHOICES

Marketing Communications. We do not require that you provide us with your email or any contact information to use our Services. But if you do provide us an email, from time to time you may receive marketing email messages from us consistent with your choices. If you no longer want to receive such emails from us on a going forward basis, you may opt-out via the "unsubscribe" link provided in each such email. Please be aware that, even after you opt out from receiving commercial messages from us, you may continue to receive necessary administrative messages regarding the Services. Your Data Protection Rights (EEA). If you are located in the EEA, you have the right to request access and receive information about the Personal Information we maintain about you, to update and correct inaccuracies in your Personal Information, to restrict or object to the processing of your Personal Information, to have the information blocked, anonymized or deleted, as appropriate, or to exercise your right to data portability to easily transfer your Personal Information to another company. Those rights may be limited in some circumstances by local law requirements. In addition to the above-mentioned rights, you also have the right to lodge a complaint with a competent supervisory authority subject to applicable law. Where required by law, we obtain your consent for the processing of certain Personal Information collected by cookies or similar technologies, or used to send you direct marketing communications, or when we carry out other processing activities for which consent may be required. If we rely on consent for the processing of your Personal Information, you have the right to withdraw it at any time and free of charge. When you do so, this will not affect the lawfulness of the processing before your consent withdrawal. To update your preferences, ask us to remove your information from our mailing lists, delete your account or submit a request to exercise your rights under applicable law. please contact us as specified in the "Contact Us" section below.

USE OF SERVICES BY MINORS

The Services are not directed to individuals under the age of sixteen (16), and we request that they not provide personal information through the Services. If we find out that a child under 16 has provided personal information, we will take steps to delete that information.

UPDATES TO THIS PRIVACY POLICY

We may make changes to this Privacy Policy. The “Last Updated” date at the top of this page indicates when this Privacy Policy was last revised. If we make material changes, we may notify you through the Services or by sending you an email or other communications. We encourage you to read this Privacy Policy periodically to stay up-to-date about our policy practices. Your use of the Services following these changes means that you accept the revised Privacy Policy.

CONTACT US

If you have any questions about this Privacy Policy, please contact us at support@vpnmate.app.

If you would like to exercise your rights to your Personal Information, please contact our support at support@vpnmate.app.